FAQ
How to Place an Order on the Website?
- Add desired products to your shopping cart.
- Proceed to the cart after finishing shopping.
- Fill in your personal information and address details.
- Choose your payment method.
- Click on "Confirm Order".
When Will I Receive My Shipment?
- If the order status is "shipped", it should arrive within a maximum of 72 hours within the Kingdom, God willing.
Which Shipping Companies Do We Work With? How Can I Contact Them?
- We collaborate with several shipping companies, including our own. Our professionalism ensures we choose the best company for your region.
What Are the Shipping Fees? How Can I Get Free Shipping?
- Shipping fee is 22 SAR for orders within Saudi Arabia.
What Are the Cash on Delivery Fees? How Can I Avoid Them?
- Cash on delivery fee is 8 SAR, imposed by the shipping companies for collection. To avoid this fee, choose prepaid payment via Visa, MasterCard, or Apple Pay.
What Payment Methods Are Available?
- Cash on delivery
- Visa/MasterCard debit or credit cards
- Apple Pay
Are Lovica Products Authentic?
- All Lovica products are 100% authentic.
Is There a Warranty on Devices?
- Yes, there is a two-year warranty on all devices. Terms vary by supplier; some offer maintenance while others provide replacements. Details are specified with each device, contingent upon retaining the attached invoice, no misuse-related damages, with cooperation facilitated by the Lovica team to ensure warranty benefits through the device agent in your area, facilitating and expediting the process.
Which Products Cannot Be Returned or Exchanged?
- For your safety, Lovica does not allow returns or exchanges of cosmetics and skincare products, except for items received damaged. Devices can be returned if unused, unopened, and in original condition as received.
When Will Out-of-Stock Products Be Available Again?
- There is no specific timeframe, but products are regularly restocked and updated as quickly as possible.