Privacy Policy

We take your privacy seriously and treat all your personal information as confidential. This policy pertains to your use of this website; the data you provide us, and our use of this data. Generally, you can use our website without providing any personal information. However, if we ask you to provide personal data (such as your name, address, or email address), it will be on a voluntary basis. This data will not be disclosed to any third party without your explicit consent.

Personal Information

When you shop on this website, you may be asked to enter your personal information such as your name, email address, billing address, delivery address, phone number, product selections, and password. Basic personal details, including your name and email address, are also requested when you register to receive our email newsletter.  We do not store credit card information.

We may need to collect information from you if you want to place an order on our website. We also collect necessary data to secure any potential claims that may arise later and to provide you with our available services. With your consent, we may contact you by email to offer you details about other products and services. 

Disclosure to Third Parties

We may contact you on your phone number to inform you of any updates related to your order status or to announce our latest discounts and promotional offers. We may pass your name and address to a third party to deliver the product to you (for example, to a courier company) or to help us collect payments from you, analyze data, provide marketing information, or assist in customer service. We may also exchange information with third parties for fraud protection and credit risk reduction. Other than as stated in this privacy policy, we will not sell or disclose your personal data to third parties without your prior consent unless it is necessary for the purposes set out in this privacy policy or required by law.

My Account at Lovica

Order details may be stored with us but, for security reasons, cannot be retrieved directly by us. However, you can access this information by logging into your account on the website. There, you can view the details of your completed, open, and pending orders, and manage your address details, banking information, and any newsletters you have subscribed to. Please handle your account information with confidentiality and do not make it available to unauthorized third parties. We cannot take responsibility for any misuse of passwords unless it is our fault.

Security and Payment (SSL)

Payments made through the website will be processed by our agent. You should provide us or our agent with accurate and non-misleading information and inform us of any changes. We use appropriate security technologies and procedures to prevent unauthorized or illegal access to your information or its loss or destruction. When we collect data through the website, we store your personal information in a secure database on a secure server. We use firewalls on our servers. When we collect payment details electronically, we protect them through encryption, such as Secure Socket Layer (SSL) technology. Thus, it is difficult for any hacker to decrypt your information. However, we cannot guarantee 100% security. We strongly advise you not to send full credit card or debit card details when communicating with us electronically without encryption. We put physical, electronic, and procedural safeguards directly on the process of collecting and disclosing your information. Our secure procedures may require us to request proof of identity before we disclose your personal information to you. It is your responsibility to protect your password and computer from any unauthorized access.

Unsubscribing from Marketing Messages

You can unsubscribe from marketing messages at any time, although we would love for you to stay connected with our great offers. The easiest way to send an email to admin@lovica.sa

Cookies and Activity Tags

We may also collect non-personal information indirectly using "cookies" and "activity tags."

What are cookies and why?

A cookie is a small text file placed on your computer, phone, or other device to collect information about your navigation on this website. Cookies are necessary to facilitate navigation and make it more user-friendly; they do not harm your computer. We may use cookies to monitor how you use Lovica’s website statistically, which helps us improve our online offerings or identify popular types of content. For example, cookies help us recognize you (if you are registered on our site) and remember your preferences (language, country, etc.). We do not store sensitive information such as your address, password, or credit card information in the cookies we use. We cannot use cookies to target ads to our users based on their browsing habits or for other advertising purposes in our interest or the interest of third parties. Information stored in cookies on our website is used exclusively by us, except for cookies related to Google Analytics, which are used and managed by Google for statistical purposes, and payment processing cookies, which are created exclusively during a purchase transaction and analyzed by an external company to provide adequate guarantees on the payment services they offer.

Additionally, we send a session cookie to your computer if you log into the Lovica website. Session cookies allow us to determine whether you are visiting multiple pages during the same browsing session without having to re-enter your login information multiple times. When you log out or close the browser, the session cookies are deleted. Although most browsers are set to accept cookies by default, you can reset your browser to notify you when you receive a cookie or to refuse cookies altogether. Most browsers provide information on how to reset settings in the "Help" section of the toolbar. Please note that if you refuse to use cookies, you may not be able to log into the Lovica website. This website uses Google AdSense, a service by Google ("Google") to display ads. Google AdSense uses what are known as "web beacons," which are invisible to you. Web beacons are web technology used to track site usage information, such as the number of times a specific page is visited. Information generated by cookies and web beacons on this site (including your IP address) and ad display formats may be passed to and managed by Google. Google will not associate your IP address with any other data held by Google. You can also opt-out of the data generated by cookies when you use the site (including your IP address) at any time by downloading and installing the Browser plug.

Social Media

Our site uses social media plugins provided by the social network Facebook. These plugins are identifiable by the Facebook logo. When you visit one of our website pages containing a social plugin, your browser creates a direct connection with Facebook's servers, allowing Facebook to transfer the content of the plugin directly to your browser, which integrates it into the site. This allows Facebook to receive information about your visit to the respective page of our website. For this reason, the IP address of the internet page you visited and your IP address are transmitted to Facebook servers in the USA, where the data is stored. This process occurs even if you do not have a Facebook account or if you are not logged into Facebook at the time. If you are logged into Facebook, Facebook can associate your visit with your Facebook account. If you interact with a social plugin, for example, by clicking "Like" or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there. This information may also be published on Facebook and shown to your Facebook friends. If you are a Facebook member and do not want Facebook to link the data related to your visit to our site with your member data already stored by Facebook, please log out of Facebook before entering our website. You can also block Facebook social plugins by using a Facebook Blocker. For more information about the scope and purpose of data collection by Facebook, how Facebook uses and processes the data, your rights in this regard, and setting options to protect your privacy, please visit Facebook’s privacy policy.